Support
Help with StepWise
Contact us for purchase access, product questions, or a problem with an analysis. We aim to reply within two business days.
Contact
Email stepwiseaudit@gmail.com. For purchase access recovery, include the email address used at Stripe and the payment receipt ID.
Protect your Jira data
StepWise analyzes exports in your browser. Do not email passwords, API tokens, authorization headers, or unredacted sensitive exports. If a file is needed to reproduce a parser issue, remove account IDs, site IDs, customer names, email addresses, webhook secrets, and internal URLs first.
Before importing an optimized file
Review every proposed change and import into a Jira sandbox or test project first. Step estimates can differ from actual usage because runtime conditions, branch cardinality, and loop iterations are not fully represented by static rule structure.